Help Guide

Here are a few handy hints to help you find the right Till Rolls, Credit Card Machine Rolls, Thermal Receipt Rolls or Ink Ribbons for your Printer.

Measuring your Till Rolls

Codes on this site are Width x Diameter (in mm)

 

How to measure your Till Rolls

Codes used on our Site are as follows:

TH - Thermal Rolls (These do not require a Ribbon)

SP - Single Ply Rolls (these require a Ribbon)

2P - 2 Ply Rolls (these require a Ribbon)

3P - 3 Ply Rolls (these require a Ribbon)

For example the roll above is a Thermal Roll 80mm width & 70mm diameter. The Code is then TH80-70.

The width is important but the diameter of roll that you select can be less than the Roll that you currently have. If for example your roll measures 80mm x 72mm then an 80mm x 70mm roll will fit without problems.

If in doubt, please give us a call on 0800 195 4453. We're more than happy to help you out on the phone.

How to change the Roll in your Credit Card Machine / PDQ

Step 1: Open the roll compartment on your terminal.

Step 2: Remove the old core from the roll compartment.

Step 3: Insert the new roll into your terminal. DO NOT feed the paper through the roller on the lid.

Step 4: Hold the end of the roll up and close the printer roll compartment.

Incomplete or faded print on thermal Printers

Incomplete or faded print is usually caused by dirt build up on the Thermal Printhead.

Please follow the steps below to clean the Thermal Printhead.

Step 1: You will need a Thermal Head Cleaning Pen which are available by CLICKING HERE

Step 2: Open the roll compartment on your Printer.

Step 3: Locate the Thermal Head.

This can be either on the base:

Or on the lid:

Step 4: Rub the Cleaning Pen gently across the entire Print Head.

Step 5: Wait for it to dry, which is typically a few seconds.

Step 6: Replace the roll and close the lid.

The print will now be clear. If it isn't, then either the Thermal Printhead may well have reached the end of it's serviceable life or you can try turning up the contrast or the heat in your Printer settings.

The different types of Paper

There are 4 different types of Paper:

THERMAL PAPER

This is heat sensitive paper used in machines with a Thermal Print Head. These Rolls do not require a Ribbon

SINGLE PLY PAPER

These Till Rolls are used in Impact (Dot Matrix) printers. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon. 

2 PLY PAPER

These Till Rolls are used in Impact (Dot Matrix) printers and produce 2 copies at the same time. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon. 

3 PLY PAPER

These Till Rolls are used in Impact (Dot Matrix) printers and produce 3 copies at the same time. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon.

TOP TIP TO FIND OUT WHICH PAPER YOU NEED

The quick and simple way to tell the difference between Thermal Paper and Single Ply Paper is that Thermal Paper has a smooth glossy appearance whereas Single Ply has a matt appearance and feels like regular A4 Printer paper. You can also differentiate the two by running your finger nail or coin across the paper. The Thermal Paper will leave a grey or black mark where you ran your finger or coin across, the Single Ply Paper will leave no mark.

PAPER NOT PRINTING?

Have you ordered the correct paper? Plain paper will not work in a thermal printer and vice versa.

PROBLEMS WITH PAPER IN A CREDIT CARD / PDQ MACHINE?

Most Credit Card / PDQ machines are "Clamshell". This means that you need to open the machine, insert the roll, pull some through and close the lid. You do not need to feed the paper through the roller (platten roller) on the lid.

   UK Made Till Rolls

All of our Till Rolls are manufactured in the UK, to the highest standard. There's no ships or international transport involved, lowering ours and consequently your Carbon Footprint.

BPA Free Paper

All of our paper is BPA (Bisphenol A) free and has an image stability guarantee of 7 years if stored under the correct conditions.

  FSC Certified Paper

All of our paper is produced from FSC sourced materials.

Cardboard Cores

All of our rolls are manufactured using Cardboard Cores, making them fully recyclable.

Domestic Delivery Timescales

We send the majority of our Parcels with Parcelforce & Royal Mail.

All Parcels delivered to UK Mainland, Scottish Highlands & Islands, Northern Ireland, Scilly Islands, Isle of Man & the Isle of Wight are from just £4.99 for orders under £50 and FREE for orders over £50.

Deliveries normally arrive next day. Exceptions to that are as listed below where a Next Day service is not guaranteed.

POSTCODE	Area / Delivery Timescale
AB30-39	Scotland (1-2 days)
AB41-45	Scotland (1-2 days)
AB51-56	Scotland (1-2 days)
BT	Northern Ireland (2-3 days)
FK18-21	Scottish Highlands (2-3 days)
GY	Channel Islands (2-3 days)
HS1	Stornoway (2-3 days)
HS2	Stornoway/Isle of Lewis (2-3 days)
HS3	Isle of Harris (2-3 days)
HS4	Isle of Scalpay (2-3 days)
HS5	Isle of Harris (2-3 days)
HS6	Isle of North Uist (2-3 days)
HS7	Isle of Benbecula (2-3 days)
HS8	Isle of South Uist (2-3 days)
HS9	Isle of Barra (2-3 days)
IM	Isle of Man (2-3 days)
IV1-40	Scottish Highlands & Islands (2-3 days)
IV41-43	Isle of Skye (2-3 days)
IV44	Scottish Highlands (2-3 days)
IV45-49	Isle of Skye (2-3 days)
IV50	Scottish Highlands (2-3 days)
IV51-54	Isle of Rona (2-3 days)
IV55-56	Isle of Skye (2-3 days)
JE	Jersey (2-3 days)
KA27	Isle of Arran (2-3 days)
KA28	Great Cumbrae (2-3 days)
KW1-14	Scottish Highlands & Islands (2-3 days)
KW15-17	Orkney Islands (2-4 days)
PA20-38	Scottish Highlands (2-3 days)
PA41-80	Isle of Gigha (2-3 days)
PA42-45	Isle of Islay (2-3 days)
PA46	Isle of Islay / Jura (2-3 days)
PA47-49	Isle of Islay (2-3 days)
PA60	Isle of Jura (2-3 days)
PA61	Colonsay/Oronsay (2-3 days)
PA62-64	Isle of Mull (2-3 days)
PA65	Scottish Highlands & Islands (2-3 days)
PA66-67	Isle of Mull (2-3 days)
PA68	Scottish Highlands & Islands (2-3 days)
PA69-76	Isle of Mull (2-3 days)
PA77	Isle of Tiree (2-3 days)
PA78	Isle of Coll (2-3 days)
PA79-80	Isle of Mull & Oban (2-3 days)
PH6-7	Scotland (1-2 days)
PH10-11	Scotland (1-2 days)
PH13-16	Scotland (1-2 days)
PH19-44	Scottish Highlands (2-3 days)
PH49-50	Scottish Highlands (2-3 days)
PO30-41	Isle of Wight (2-3 days)
TR21-25	Isles of Scilly (2-3 days)
ZE	Shetland Islands (2-4 days)

 International Deliveries

Most deliveries to the EU are sent with Parcelforce or GLS. For other international deliveries we use UPS, Fedex, DPD, DHL & TNT. We do not ship to Russia or Belarus

ABOUT US

At Mr Paper we have been supplying Till Rolls since 1997 and are the best in the business. Our Rolls & Ribbons finder is guaranteed to be 100% accurate.

All of our rolls are UK Manufactured.

We stock and dispatch everything from our Warehouse in Bournemouth.

We are not 'Drop Shippers' so you can rest assured that your items will arrive promptly and well packaged to ensure that they do not become damaged on the way to you.

If you are stuck, need advice or would like to speak to any of our very happy staff please call us on 0800 195 4453.