Terms & Conditions

Welcome to our Terms & Conditions Page

The T&C's below are here to protect you and us and to ensure that you have the best buying experience possible.

MR PAPER® Company website terms of use and legal restrictions. Attention, this legal notice and these terms apply to the entire contents of this world wide web sites under the domain names mrpaper.co.uk & mrtillroll.co.uk and to any correspondence by email between us. Please read these terms carefully before using this web site. Using this web site indicates that you accept these terms. If you do not accept these terms ("terms"), please do not use this web site..

USE OF SITE

Mr Paper® Ltd ("MRP") authorizes you to view the information on this Web site ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original information or on any copies of the information. You may not download, copy, print or modify the information at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these Terms, any use of the information on any other Web site or networked computer environment for any purpose or any printing or downloading is prohibited. The information on this Site is copyrighted and any unauthorized use of any information on this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed information.

WE TAKE COPYRIGHT THEFT VERY SERIOUSLY AND EMPLOY IP ADDRESS TRACKING TO TRACE OFFENDERS. WE CAN, WILL & HAVE TAKEN LEGAL ACTION AGAINST PERSONS OR COMPANIES STEALING PROPRIETARY INFORMATION FROM OUR WEBSITE.

PERSONAL INFORMATION

Mr Paper® promises to keep your personal information confidential.
We will add your email address to our database to send you occasional offers from us and carefully selected partners and may use it to make contact with you. You can opt out of this at any time.

USE OF NAMES & TRADEMARKS

Other Company Names & Trademarks used on this Site remain the property of the respective Trademark owners. Their use on this Site is purely for descriptive purposes and does not imply that any of the items are manufactured, endorser or approved by the respective Trademark owners.

YOUR COMMUNICATIONS WITH US

You agree that any Communications you make shall not constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of, or infringe the rights of any third party enforceable in, any part of , any part of the United Kingdom, the European Union, the United States or the Commonwealth. You must also not transmit any technically harmful Communications to or through this Site (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) or engage in other practices of misuse (including, without limitation, hacking). MRP will fully co-operate with any law enforcement authorities or court order requesting or directing MRP to disclose the identity or locate anyone posting any such materials or content.

DELIVERIES

Orders from this website to all areas with the exception of the Scottish Higlands & Islands, Northern Ireland, ROI, Isle of Man and the Channel Islands are dispatched by next working day or 2-3 day courier service (dependent on your selection at checkout) if received by 16.15 Hours or on the next working day if ordered after 16.15 Hours. Next working day does not include Saturdays, Sundays or Bank holidays. Orders to the Scottish Highlands & Islands Northern Ireland, ROI, Isle of Man and the Channel Islands are normally received within 2-5 days. AM & Saturday Deliveries may not available to some Scottish Higlands areas; AB, BT, FK, HS, IM, IV, KA, PA, PH, TR & ZE Postcodes & Islands areas , Northern Ireland, ROI, Isle of Man and the Channel Islands.

If you select Saturday Delivery after the Cut Off Time and our Carriers have already collected, your Order will be sent on the next Working Day and will be upgraded to an AM Delivery. We will not offer a refund of the Saturday Delivery Charge if you order is placed after our last collection has left.

AM Deliveries can be delivered at any time up until 13.00. This allows a fair margin for, but not limited to, any disruption to the Delivery Service, Road Traffic Accident en-route and difficulties in locating an Address.

Some items are Special Order and these will be delivered within 5 Working Days.

Deliveries can arrive at any time between 08.00 to 18.00 on the day of delivery and you will need to ensure that someone is available to sign for the parcel(s).

We use Parcelforce & Royal Mail for our Deliveries for which we pay a premium price. In the unlikely event that your Delivery is delayed, we are unable to offer any refund of cost or compensation. Highlands & Islands Deliveries may be sent with an alternative Carrier.

Most Parcels will be fully trackable by email and text (if you have supplied us with a Mobile number). You will be able to follow the delivery time, the location and arrange to leave your Parcel in a safe place (at your risk), leave your Parcel at your local Post Office or with a neighbour.
If you are not available to sign for your Parcel(s) the Driver will leave you a Calling Card and attempt delivery again on the following Working Day. You will also receive an email and/text message to advise you of this. If you do not reply to the Parcelforce email or Text Message and are still not available to sign for your Parcel(s) the Driver will again leave you a Calling Card and the Parcel(s) will be taken back to the local Parcelforce Depot or your nearest Post Office. You will again receive an email and/text message to advise you of this. You can call the Number on the Card and quote your Consignment Number to arrange to collect your Parcel(s) or can do it online via the Parcelforce App or Website. If after 3 attempts your Parcel cannot be delivered and you do not collect from the Parcelforce Depot or Post Office your Parcel will be returned to us.

Parcels sent with Royal Mail will need to be signed for. If you are not available to take delivery the Postman will leave you a card and your Parcel will be taken back to your local Sorting Office. If you do not arrange redelivery your Parcel will be returned to us.

HIGHLANDS AND OFFSHORE DELIVERY AREAS

Deliveries to Highlands & Islands are FREE and are generally delivered within 2-3 Working Days.

SCOTTISH HIGHLANDS & ISLANDS REFERS TO THE FOLLOWING POSTCODES: AB36-38, AB55-56, BT, FK17-21, GY, HS1-9, IM, IV1-56, IV63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR22-25, ZE.

VAT AND THE CHANNEL ISLANDS

Once you complete your Details online along with your Postcode the site will exempt your Order from VAT.
Orders made on the Telephone for delivery to the Channel Islands will be exempted of VAT.

INTERNATIONAL DELIVERIES

There are separate charges for deliveries outside of the UK. Please select the correct option for your delivery to avoid delays which will occur if the correct carriage is not paid.
If you select the incorrect delivery area / option we will email you to tell you and send you a Proforma Invoice for the difference in cost. Your Order will not ship until full payment is received.

BANK HOLIDAYS

Orders placed after 16.15 on the day before a Bank Holiday or on a Bank Holiday will be dispatched on the next working day.

DELIVERY CHARGES AND THE FREE DELIVERY OFFER

FOR THE AVOIDANCE OF DOUBT, THE EXPRESSION "FREE DELIVERY" MEANS THAT THE DELIVERY CHARGE IS INCLUDED IN THE PRICE OF THE PRODUCTS THAT YOU ORDER.

LIABILITY

Once orders have left our premises, we are not liable and will accept no responsibility, consequential or otherwise, nor offer any refund nor compensation for late deliveries caused by our couriers or agents or by situations beyond our control. Parcelforce will endeavour to deliver the next working day on a 24hr service or within 2 working days on a 48hr service and Royal Mail within 3 days. If there is nobody at the delivery address, they will attempt to deliver on 2 subsequent occasions. WE WILL ASSIST THE COURIERS TO THE BEST OF OUR ABILITIES AND WILL LIASE WITH YOU AND THEM TO ENSURE THAT YOUR ORDER REACHES YOU. If you are not available to take the delivery on three consecutive occasions and do not call the couriers on the number that they leave you on the missed delivery card your order may be returned to us.

PICTURES AND IMAGES USED ON THIS WEBSITE

The Pictures and Images on this Website are indicative and may be of similar products. Please refer to the descriptions of the products when purchasing and if you are unsure call us on 0800 195 4453.

REFUND POLICY (SPECIAL ORDER ITEMS)

Items marked as "SPECIAL ORDER" and non-stock items ordered in are non-returnable.

REFUND POLICY (RETURNS)

We will arrange and pay for the collection of items incorrectly dispatched. If you order the wrong items you can either return them at your expense or alternatively we can arrange for collection and bill you for it (Currently £9.95 per 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore destinations.
Upon receipt We will refund, by Bank Transfer,  the original purchase price minus the original Delivery Charge and the Packing & Packaging Cost (£6.85 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations).
Incomplete Boxes or Boxes with used items are non-returnable. Returns will only be accepted with a completed Returns Label. You must contact us for a Returns Label prior to sending back any items. You can also Download and Print a Returns Label by clicking here.
All Returns are subject to a Restocking Fee as detailed in the Section below "RESTOCKING CHARGES"

REFUND POLICY (RETURN & REPLACEMENT SERVICE)

If you order the incorrect items and require us to send replacements and collect the incorrectly ordered items, this will be charged at £17.95. This includes the sending of the new items and collection and return of the incorrectly ordered items. We will charge you the "Swap Out" charge PLUS the cost of the new items. Upon return we will refund, by Bank Transfer, the cost of the original items minus any applicable re-stocking charge (see RE-STOCKING CHARGES in the section further down).

REFUND POLICY - UNDELIVERABLE ITEMS, ITEMS NOT CALLED FOR & REFUSED DELIVERIES

Items that are returned to us either because:

i. You have not been in to accept the delivery and have not collected them as directed from the delivery depot or post office.

ii. You have refused delivery.

iii You have given an incorrect address and the items have been returned to us.

In case of any of the above, the cost of sending your Parcel (£6.85 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations) will be deducted from any refund as well as the costs incurred in the return to us & any applicable restocking fees. If you do want the Parcel to be sent out to you again then you will need to pay for the redelivery and any applicable return parcel costs.

IF YOU WISH TO RETURN GOODS YOU MUST CONTACT US FOR A RETURNS NUMBER AND YOU WILL BE GIVEN THE ADDRESS DETAILS OF OUR WAREHOUSE WHERE THE GOODS MUST BE RETURNED TO. ANY RETURNS SENT TO OUR REGISTERED OFFICE WILL BE REFUNDED MINUS THE COURIER CHARGE INCURRED IN OUR RETURNING THE GOODS TO OUR WAREHOUSE.

ITEMS RETURNED MUST BE RETURNED IN A RE-SALEABLE CONDITION, THIS INCLUDES THE OUTER PACKAGING.
ITEMS MUST BE WHOLLY BOXED OR WRAPPED TO PROTECT THEIR PACKAGING.
ITEMS THAT ARE RETURNED IN A NON-RESALEABLE CONDITION WILL BE REFUNDED AT THE FULL COST PRICE (EXCLUDING POSTAGE & PACKING) MINUS 30% ON TOP OF ANY RESTOCKING CHARGES.

REFUND POLICY (RESTOCKING CHARGES)

A RESTOCKING CHARGE IS MADE FOR INCORRECTLY ORDERED ITEMS RETURNED TO US AND FOR REFUSED DELIVERIES AS SHOWN BELOW

Items returned up to 28 days.............................15%
Items returned after 28 days..............................30%

Items returned after 28 days are refunded at our discretion as we offer a 5 Year Image Stability Guarantee on our Products.

REFUND POLICY (CANCELLATIONS)

Under the UK Consumer Contracts Regulations you legally have 7 days to cancel an item or return it for credit (this does not apply to Business Sales). For your convenience we have included a link to The Consumer Contracts Regulations here.

If you wish to Cancel an Order you must email us at: mrpaper@mrpaper.co.uk

If your Order has already been dispatched then you are liable for the cost of returning the items and any refund for goods will be subject to the subtraction of the original cost of the Postage & Packing (£6.85 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations) PLUS the cost of the Return Postage.

Each of these are currently charged at:

£9.95 + VAT per Parcel (up to 30kg) for Orders to UK Mainland Destinations 
£13.20 + VAT per Parcel (up to 30kg) for orders to Offshore & Highlands Delivery Areas 
£14.95 + VAT per Parcel (up to 30kg) for items ordered for Saturday Delivery 
£9.95 + VAT per Parcel (up to 30kg) for items ordered for a Morning Delivery

If your Order has been packed but not yet dispatched then any refund will be less our administration fee of £10 + VAT.

Orders are entered manually onto our system and are packed very quickly. You will receive an email to tell you as soon as your Order has been processed and dispatched.

Items Cancelled or Returned must be returned in a re-saleable condition in their Original Packaging.
You must wrap or pack the items to protect the Boxes.
Items that are cancelled and returned in a non-resalable condition or with missing or partly used contents will not be refunded.

SIZES AND COMPATIBILITY

Although every care has been taken in compiling the compatibility chart, you should still check your equipment manual / with your equipment supplier for the correct sizes needed and the suitability for use of our products. We do not accept any responsibility for incorrectly ordered goods selected from our compatibility chart or for damage caused to equipment for which the incorrect or incompatible supplies were ordered. 

All of the rolls on this site are sold by the Meter length. There may be a standard manufacturers tolerance in the Length & Diameter of the rolls of up to 7%.

Some products have 2 options of roll sizes for example the result may show TH57-80 (57mm x 80mm) and TH57-55B (57mm x 55mm Budget length) rolls. Both of these items will be suitable however items suffixed with a 'B' will be of shorter length and listed for customers who want to spend less.

INCORRECT & SHORT DELIVERIES

We take errors very seriously. If we send out incorrect items to you or deliveries that are missing items we will resolve the problem as quickly as possible and all replacements / missing items will be sent out on a Next Day Service.

Besides replacing your order, we do not offer compensation in any shape or form due to errors with the picking and packing of orders.

PRICES & VAT

Unless otherwise stated, all prices on this website are online ordering prices and are EXCLUSIVE of VAT at the prevailing rate. Items ordered by telephone may be more expensive.

Unless otherwise stated, V

E-COMMERCE REGULATIONS

By using our Website and purchasing products from us we are both entering into a contract with each other.

This contract consists of you adding items to your Basket, proceeding to the Checkout, entering your information and Checking out via the “Pay Securely Online” Button.

We keep on our Database the information relevant to your purchase – WE DO NOT STORE ANY FINANCIAL INFORMATION OR CARD DETAILS.

You have the opportunity to review your order and your Company / Personal Information at Checkout.

The Language of the contract is English.

LINKS TO THIRD PARTY WEBSITES

Links to third party Web sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this Site. MRP has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, MRP does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

Disclaimer. THE INFORMATION PROVIDED AT THIS SITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND. ACCORDINGLY, TO THE MAXIMUM EXTENT MRP IS PERMITTED BY LAW, MRP PROVIDES YOU WITH THE SITE ON THE BASIS THAT MRP EXCLUDES ALL REPRESENTATIONS (EXCEPT FRAUDULENT REPRESENTATIONS AND REPRESENTATIONS AS TO MATTERS FUNDAMENTAL TO USE OF THIS SITE), WARRANTIES, CONDITIONS AND OTHER TERMS (INCLUDING, WITHOUT LIMITATION, THE CONDITIONS IMPLIED BY LAW OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND THE USE OF REASONABLE CARE AND SKILL) WHICH BUT FOR THIS NOTICE WOULD HAVE EFFECT IN RELATION TO THE SITE. MRP further does not warrant the accuracy and completeness of the materials or services at this Site. MRP may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and MRP makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Consult your local MRP business contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

USER SUBMISSIONS

Other than personally identifiable information, any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary ("Communications"). MRP will have no obligations with respect to the Communications. MRP and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or for which you have not obtained all necessary licences and/or approvals or which may cause annoyance or inconvenience or other material that would violate any law.

LIMITATION OF LIABILITY

MRP EXCLUDES ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY AS A RESULT OF PROVIDING THE SITE OR ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS, CONTENT OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS OR CONTENT FROM THE SITE OR ANY SITES LINKED TO THE SITE.

MRP, ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THE SITE), AND ANY OF MRP'S HOLDING COMPANIES, SUBSIDIARIES OR AFFILIATED COMPANIES ("AFFILIATES") AND THE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS OF ANY OF THEM SHALL NOT BE LIABLE IN CONNECTION WITH THE SITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, FOR ANY LOSS OR DAMAGES OF ANY KIND HOWSOEVER ARISING, INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA , CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION AND WHETHER OR NOT ANY SUCH LOSS OR DAMAGES IN THIS PARAGRAPH IS FORESEEABLE, KNOWN OR FORESEEN OR OTHERWISE AND WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE.

HOWEVER, NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT MRP'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE (AS SUCH TERM IS DEFINED BY THE UNFAIR CONTRACT TERMS ACT 1977) OR FOR FRAUDULENT MISREPRESENTATION OR FOR MISREPRESENTATION AS TO A MATTER FUNDAMENTAL TO MRP'S ABILITY TO UNDERTAKE SUCH OBLIGATIONS AND RESPONSIBILITIES AS MRP HAS UNDER THESE TERMS.

IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

U.S.Government Restricted Rights. Government users will receive no greater than Restricted Rights as defined in FAR 52.227-19 (c) (1-2 ) (June 1987). Government users will receive no greater Limited Rights as defined in FAR 52.227-14 (June 1987) or DFAR 252.227-7015 (b) (2) (November 1995), as applicable in any technical data at this site.

Applicable Laws. This Site is administered by MRP from its offices in Bournemouth, United Kingdom. MRP makes no representation that materials or services at this Site are appropriate or available for use outside theUnited Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation United Kingdom and U.S. export laws and regulations. If you choose to access this Site from outside theUnited Kingdom, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms will be governed by and construed in accordance with the laws of laws ofEnglandand by using this Site you submit to the exclusive jurisdiction of the English courts.

General. MRP may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

COOKIE POLICY

Our website uses "cookies" which are data files containing small amounts of information that, if you agree, are downloaded to and stored on your computer when you visit our website and can then be sent back to us on each subsequent visit. Cookies are useful because they allow us to recognise you. Cookies may be used in a variety of ways to enhance or personalize your online experience. For example, we use cookies to remember what you are purchasing and monitor and maintain information about the use of our website via Google Analytics. By using our website (through any device) you agree that this Cookie Policy applies in addition to our other Terms & Conditions.

We reserve the right to make changes to our Cookies Policy and any such changes shall appear here and become effective immediately. Your continued use of our website is taken as meaning that you agree to any such changes.

Read more about the individual cookies we use and how to recognise them here.

You can choose to either agree or not agree to our use of such cookies on our website. If you agree to our use of cookies, you can withdraw your consent at any time by adjusting your browser settings. For more information on how to do this, please visit allaboutcookies.org. If you do not agree to our use of cookies, however, certain features of our websites may not then be available to you.

To learn more about cookies, please visit www.allaboutcookies.org.

PRIVACY POLICY

At Mr Paper, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to mrpaper@mrpaper.co.uk or by writing to Mr Paper Ltd, Unit 14, Drewitt Industrial Estate,865 Ringwood Road, Bournemouth,Dorset,BH11 8LW. Alternatively, you can call us on 0800 195 4453.

WHO ARE WE?

Mr Paper is a Limited Company (Number 05071658) Our Registered Address is Mr Paper Ltd, C/O Stephenson & Company, Austin House, 43 Poole Road, Bournemouth BH4 9DN.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website or call us, for example, when you place an order or contact us about our products and services.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your Company Name, name, address, email address, IP address, and information regarding what pages are accessed and when. Your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about special offers or products and services that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example paying and reclaiming VAT and Tax information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS INFORMATION TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Please be reassured that we will not release your information to outside third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

THIRD PARTY PRODUCT PROVIDES WE WORK IN ASSOCIATION WITH

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please let us know by email to mrpaper@mrpaper.co.uk or by writing to Mr Paper Ltd, Unit 14, Drewitt Industrial Estate,865 Ringwood Road, Bournemouth,Dorset,BH11 8LW. Alternatively, you can call us on 0800 195 4453.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email to mrpaper@mrpaper.co.uk or telephone on 0800 195 4453

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. You can update your information at any time by logging into your online account on our Website or please let us know by email to mrpaper@mrpaper.co.uk or by writing to Mr Paper Ltd, Unit 14, Drewitt Industrial Estate,865 Ringwood Road, Bournemouth,Dorset,BH11 8LW. Alternatively, you can call us on 0800 195 4453.

You have the right to ask for a copy of the information Mr Paper holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following: software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Chrome, Firefox or Microsoft Internet Explorer.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

USE OF 'COOKIES'

Like many other websites, the Mr Paper website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 OR UNDER

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to theUK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in July 2018.

CONTACT DETAILS

Mr Paper® Ltd, Registered Number 7412070, VAT NUMBER 103 6768 21, Unit 14, Drewitt Industrial Estate, 865 Ringwwod Road, Bournemouth BH11 8LW.
DO NOT SEND RETURNS TO THIS ADDRESS WITHOUT AUTHORISATION
Email: mrpaper@mrpaper..co.uk. Tel: 0800 195 4453 

Note: Anyone linking to any of MRPs Web site must comply with all applicable laws.

If you would like to link to any of MRP's web site, please read and comply with the following guidelines:

A site that links to any of MRPs Web site:

1) May link to, but not replicate, MRP content. 
2) Should not create a browser or border environment around MRP content. 
3) Should not imply that MRP is endorsing it or its products. 
4) Should not misrepresent its relationship with MRP. 
5) Should not present false information about MRP products or services. 
6) Should not use the MRP logo or the Mr Paper® logo without permission from MRP. 
7) Should not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups.

LAST UPDATED JULY 2018